KYC and Verification

At Tikitaka, maintaining a secure and trustworthy gaming environment is paramount. We are legally obliged to verify the identity of our players. This process, known as Know Your Customer (KYC), is a fundamental requirement imposed by our licensing authority and international regulations. It helps us prevent fraud, money laundering, and underage gambling, ensuring a safe and fair experience for everyone. Your cooperation in this process allows us to protect your account and uphold the integrity of our platform.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. This involves collecting and checking specific personal information and documentation. For Tikitaka, KYC is not just a regulatory obligation, it is a crucial component of our commitment to responsible gaming and financial security. It helps us understand who our players are, assess potential risks, and comply with legal requirements designed to combat financial crime.

Verification is an ongoing process that may be triggered at various stages of your interaction with Tikitaka. Typically, we initiate verification:

• Upon Registration: Basic identity checks are performed when you create your account.
• Before Your First Withdrawal: To comply with anti-money laundering regulations, full verification is often required before your initial withdrawal request can be processed.
• When Reaching Specific Thresholds: Cumulative deposits or withdrawals that exceed certain regulatory limits will trigger a verification request.
• Suspicious Activity: If our security systems detect unusual or suspicious account activity, we may request verification to protect your account.
• Periodic Reviews: We conduct periodic reviews of customer information to ensure it remains accurate and up-to-date.
• Changes in Account Details: If you update significant personal information, we may require re-verification.

To complete the verification process, Tikitaka may request several types of documents. These are generally categorised into proof of identity, proof of address, and proof of payment method. All documents must be valid, legible, and in date. We will provide clear instructions on how to submit these documents securely when requested.

To confirm your identity, we require a clear, colour copy of one of the following government-issued identification documents:

• Passport: The photo page, ensuring all details including your photo, name, date of birth, and expiry date are visible.
• National Identity Card: Both the front and back of the card, showing your photo, name, date of birth, and expiry date.
• Driving Licence: Both the front and back of the licence, displaying your photo, name, date of birth, and expiry date.

The document must be valid and not expired. All four corners of the document must be visible in the image, with no glare or obstructions.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current address. Acceptable documents include:

• Utility Bill: Such as electricity, water, gas, or internet bill. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognised financial institution.
• Credit Card Statement: A statement from a recognised financial institution.
• Government-Issued Letter: A letter from a government agency or local authority.

The document must be dated within the last three months and clearly show the issuing authority's logo or name. Online statements are acceptable, provided they are in PDF format and clearly show the issuer, your name, address, and date.

Depending on the payment methods you use, we may need to verify ownership of those methods. This helps prevent unauthorised use and fraud. Examples include:

• Credit/Debit Cards: A copy of the front and back of the card. For security, please obscure the middle eight digits of the long card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must remain visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name, email address, and account ID.
• Bank Transfer: A bank statement or a screenshot from your online banking portal showing your name, account number, and the bank's logo.

Ensure that all sensitive information, beyond what is specifically requested, is redacted for your security.

In certain circumstances, particularly for larger transactions or if our risk assessment indicates a need, Tikitaka may be required to conduct Enhanced Due Diligence (EDD). This includes requesting information and documentation regarding the source of your funds or wealth. This is a regulatory requirement to combat money laundering and terrorist financing. Documents that may be requested include, but are not limited to:

• Payslips or employment contracts.
• Bank statements showing the origin of significant deposits.
• Proof of inheritance or sale of assets.
• Business ownership documents.

All information provided will be treated with the strictest confidentiality and used solely for regulatory compliance purposes.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, this process takes between 24 to 72 hours, though it may take longer during peak periods or if additional information is required. You will receive email notifications regarding the status of your verification. Please ensure that the documents you submit meet all the specified requirements to avoid delays.

Tikitaka takes the security of your personal information and documents very seriously. All submitted documents are stored securely in an encrypted environment, accessible only by authorised personnel for verification and regulatory compliance purposes. We adhere strictly to data protection laws, including GDPR, ensuring your data is processed lawfully, fairly, and transparently. Your documents will not be shared with third parties unless legally required by our licensing authority or other competent legal bodies.

Tikitaka is fully committed to preventing money laundering and the financing of terrorism. Our KYC procedures are an integral part of our Anti-Money Laundering (AML) framework. By verifying customer identities and monitoring transactions, we fulfil our legal obligations to detect and report suspicious activities to the relevant authorities. This commitment helps protect Tikitaka, our players, and the wider financial system from illicit activities.

Underage gambling is strictly prohibited at Tikitaka. As part of our commitment to responsible gaming, we rigorously verify the age of all our players. This is a crucial aspect of our KYC process. Any account found to belong to an individual under the legal gambling age will be immediately closed, and any winnings forfeited. Our age verification procedures are designed to protect minors from the risks associated with gambling and comply with all applicable laws.

If your verification is delayed, it usually means that the documents provided were unclear, incomplete, or did not meet our requirements. We will contact you via email to explain the reason for the delay and request further information or clearer copies. If verification is unsuccessful after multiple attempts or if we cannot confirm your identity, your account may be temporarily suspended or permanently closed. This measure is taken to comply with our regulatory obligations and ensure the security of our platform. We encourage you to respond promptly to any requests for additional information.

Should you have any questions or require assistance with the verification process, our customer support team is available to help. You can contact us via live chat or email. Please provide your account username and a clear description of your query so we can assist you efficiently. Our team is trained to guide you through each step of the verification process and address any concerns you may have regarding your documents or account status at Tikitaka.