Privacy Policy

Welcome to Tikitaka, your premier online casino. This Privacy Policy explains how Tikitaka collects, uses, discloses, and protects your personal information when you use our website, services, and applications. We are committed to safeguarding your privacy and ensuring the security of your personal data. By accessing or using Tikitaka, you agree to the terms of this Privacy Policy. Please read it carefully.

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, email address, postal address, phone number, and national identification details (such as passport or driving license information) required for account verification and regulatory compliance.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card details, and e-wallet information. Note that we do not store full payment card numbers, only a tokenized version for processing transactions.
• Transactional Data: Records of your deposits, withdrawals, bets, game play, and other activities on Tikitaka.
• Technical Data: Your IP address, browser type and version, operating system, device type, referrer URL, and other technical identifiers when you access our services.
• Usage Data: Information about how you use our website and services, including pages visited, time spent on pages, links clicked, and game preferences.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and phone calls with our customer support team.
• Publicly Available Information: Data from public sources, such as identity verification services, to comply with legal and regulatory obligations.

We use the collected information for several purposes:

• Account Management: To create and manage your Tikitaka account, including registration, verification, and authentication.
• Service Provision: To operate our casino games, process your bets, deposits, and withdrawals, and provide customer support.
• Personalisation: To tailor your experience on Tikitaka, including offering relevant games, promotions, and content based on your preferences and activity.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal acts, ensuring the integrity of our platform and compliance with anti-money laundering (AML) regulations.
• Regulatory Compliance: To comply with legal and regulatory requirements imposed by our licensing authority and other applicable laws, including age verification and responsible gambling measures.
• Communication: To send you important updates about your account, service changes, and promotional offers (where you have consented).
• Improvement of Services: To analyse usage patterns, troubleshoot technical issues, and improve the functionality and user experience of Tikitaka.
• Marketing: To provide you with information about our products, services, and promotions that may be of interest to you, based on your marketing preferences.

Our legal bases for processing your personal information include:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing our gaming services and managing your account.
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation, such as AML, KYC (Know Your Customer), and responsible gambling requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override these interests. This includes improving our services, preventing fraud, and ensuring network security. We conduct a balancing test to ensure our legitimate interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent, particularly for sending marketing communications. You have the right to withdraw your consent at any time.

We may share your personal information with the following categories of recipients:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Gaming Providers: Our gaming software providers, who require access to certain data to operate the games and ensure fair play.
• Regulatory Bodies and Law Enforcement: When required by law, court order, or governmental request, including our licensing authority, to comply with legal obligations or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Affiliates and Group Companies: Other entities within our corporate group for internal administrative purposes, service improvement, and compliance.
• Potential Purchasers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

Tikitaka implements robust technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption for all data transmissions between your device and our servers.
• Access Controls: Strict access controls are in place to limit access to personal data to authorised personnel only, based on a need-to-know basis.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and security best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly where we are processing it based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before fulfilling your request.

Tikitaka uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes.

• Cookies: Small text files placed on your device by websites you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
• Types of Cookies We Use:
  • Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like security, network management, and accessibility.
  • Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
  • Functionality Cookies: Used to recognise you when you return to our website, enabling us to personalise our content for you, greet you by name, and remember your preferences.
  • Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of Tikitaka.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose of processing:

• Account Data: We will retain your account data for the duration of your active account and for a period thereafter as required by our licensing authority and AML regulations, typically five years after account closure.
• Transactional Data: Records of financial transactions are retained for a minimum of five years, or longer if required by tax or anti-money laundering laws.
• Communication Data: Customer support communications may be retained for several years to ensure we can resolve past disputes and improve our services.

When your personal data is no longer required, we will securely delete or anonymise it.

As Tikitaka operates globally, your personal information may be transferred to, and stored at, a destination outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. When we transfer your data internationally, we implement appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection by relevant authorities.
• Using standard contractual clauses approved by regulatory bodies.
• Obtaining your explicit consent for specific transfers.

Tikitaka is strictly for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. For significant changes, we may notify you through email or a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at: Email: privacy@ You can also reach us via our customer support channels available on the Tikitaka website. We are committed to addressing your inquiries promptly and transparently.