Responsible Gambling

At Tikitaka, we believe that online gaming should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gambling practices and providing a safe environment for all our players. Our policies and tools are designed to help you maintain control over your gaming activity, ensuring it remains a source of fun, not stress. We understand that for a small percentage of individuals, gambling can transition from a harmless pastime into a serious problem. Tikitaka is dedicated to identifying and addressing these risks proactively, offering support and resources to those who may need them.

Our commitment extends to upholding the highest standards set by our licensing authority. This involves continuous monitoring, training for our staff, and the implementation of various responsible gambling features. We strive to create a culture where responsible play is the norm, and where players feel empowered to manage their gaming habits effectively. Your well-being is paramount, and we are here to support you in every step of your gaming journey at Tikitaka.

Understanding when gambling might be becoming a problem is the first step towards addressing it. Problem gambling is often characterised by an increasing preoccupation with gambling, a need to bet more money more frequently, restlessness or irritability when attempting to stop, and chasing losses. It can also manifest as gambling to escape problems, lying to family or friends about the extent of gambling, or jeopardising significant relationships, jobs, or educational opportunities due to gambling.

Here are some common indicators that gambling may be moving beyond entertainment:

• Spending more money and time on gambling than you can afford.
• Feeling a need to be secretive about your gambling activities.
• Gambling to recover losses (chasing losses).
• Feeling anxious, guilty, or depressed after gambling.
• Neglecting responsibilities at work, school, or home due to gambling.
• Borrowing money or selling possessions to gamble.
• Repeated unsuccessful attempts to cut down or stop gambling.

If you recognise any of these signs in yourself or someone you know, it is important to seek assistance. Tikitaka encourages open communication and provides tools to help manage these situations.

For most people, gambling is a form of entertainment. To keep it that way, it is essential to approach it with a clear mindset and set personal boundaries. Consider gambling as a leisure activity with a cost, similar to going to a concert or a sporting event. The money you spend should be considered an entertainment expense, not an investment with expected returns. Always play within your means and never gamble with money you cannot afford to lose.

Here are some practical tips to help you maintain control:

• Set a budget for your gambling activities and stick to it.
• Establish time limits for your gaming sessions.
• Never chase losses, accept them as part of the game.
• Balance gambling with other leisure activities.
• Avoid gambling when you are feeling stressed, upset, or under the influence of alcohol or drugs.
• Do not view gambling as a way to solve financial problems.
• Take regular breaks during your gaming sessions.

Tikitaka offers several tools to assist you in implementing these strategies effectively.

Tikitaka provides robust tools to help you manage your spending proactively. You can set personal limits on the amount of money you deposit, the amount you can lose, and the total amount you can wager over specific periods. These limits can be set for daily, weekly, or monthly durations.

• Deposit Limits: Control the maximum amount of money you can deposit into your Tikitaka account within a chosen timeframe. Once this limit is reached, you will not be able to deposit further until the period resets.
• Loss Limits: Define the maximum amount of money you are prepared to lose within a specified period. Should your net losses reach this amount, you will be prevented from placing further bets until the limit resets, even if you have funds remaining in your account.
• Wager Limits: Set a maximum total amount you can wager over a daily, weekly, or monthly period. This helps manage the overall volume of your betting activity.

You can adjust these limits at any time through your account settings. Any request to increase a limit will typically take effect after a cooling-off period, as required by our licensing authority, allowing you time to reconsider. Requests to decrease a limit usually take effect immediately.

If you feel you need a short break from gambling, Tikitaka offers Time-Outs and Cool-Off Periods. These features allow you to temporarily restrict access to your account for a defined period. This can be a useful tool if you want to take a short pause without committing to a full self-exclusion.

• A Time-Out can be set for periods ranging from 24 hours to several weeks. During this time, you will not be able to log in to your account, deposit funds, or place bets.
• Once your chosen Time-Out period expires, your account will automatically reactivate, and you will regain full access.

This option provides a controlled way to step back, reflect on your gaming habits, and return with a refreshed perspective, if and when you feel ready. You can initiate a Time-Out directly from your account settings.

For individuals who feel they need a longer or more permanent break from gambling, Tikitaka offers comprehensive self-exclusion options. Self-exclusion is a formal process where you voluntarily request to be prevented from accessing your account for an extended period. This is a serious commitment designed to provide significant support for those struggling to control their gambling.

• You can choose to self-exclude for periods ranging from six months to five years, or even permanently.
• During a self-exclusion period, you will not be able to log in to your Tikitaka account, deposit funds, or place any bets. We will also take steps to remove you from our marketing lists to prevent any promotional material from reaching you.
• Once a self-exclusion is activated, it cannot be reversed until the chosen period has fully elapsed. At the end of the minimum self-exclusion period, you may need to contact our customer support team to request reactivation, which will involve a further cooling-off period and a review process.

If you are considering self-exclusion, we recommend seeking professional support alongside this measure. Our customer support team can provide guidance on initiating a self-exclusion and direct you to appropriate resources.

Tikitaka is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble with us. We employ rigorous age verification procedures to ensure that only individuals of legal gambling age can access our services. During the registration process, and at various points thereafter, we may request documentation to verify a player's age and identity. Any account found to belong to a minor will be immediately closed, and any winnings forfeited.

We encourage parents and guardians to take an active role in protecting minors. Here are some steps you can take:

• Keep your Tikitaka login details confidential and do not share them with anyone, especially minors.
• Install internet filtering software on your devices to block access to gambling websites.
• Educate children about the risks associated with underage gambling.
• Monitor your bank and credit card statements for unfamiliar transactions.

If you suspect a minor has accessed your account or is attempting to gamble on Tikitaka, please contact our customer support team immediately.

To help you keep track of your time spent gambling, Tikitaka offers a "Reality Check" feature. This tool provides periodic notifications during your gaming sessions, reminding you how long you have been playing. You can set the frequency of these reminders to suit your preferences, for example, every 30 minutes or every hour.

When a Reality Check notification appears, it will display information such as:

• The duration of your current session.
• Your total winnings or losses during that session.

At this point, you will have the option to continue playing, review your account history, or log out. This interruption provides a valuable opportunity to pause, assess your gaming activity, and decide whether to continue or take a break. We believe these regular reminders are crucial for maintaining awareness and control over your gambling habits.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step. This involves honestly answering a series of questions about your gambling behaviour and its impact on your life. While not a clinical diagnosis, a self-assessment can provide valuable insight into whether your gambling might be problematic and if you should seek further assistance.

Consider the following questions:

• Do you spend more money or time gambling than you intended?
• Have you tried to stop gambling but been unable to?
• Does gambling interfere with your work, studies, or family responsibilities?
• Do you gamble to escape from problems or feelings of boredom, loneliness, or depression?
• Have you ever lied about the extent of your gambling?
• Do you feel anxious, guilty, or regretful after gambling?
• Have you borrowed money or sold possessions to gamble?
• Do you chase losses, believing you can win back money you have lost?

If you answered yes to several of these questions, it may indicate a need to re-evaluate your relationship with gambling and consider seeking support. Tikitaka encourages you to be honest with yourself and reach out if you need help.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)